Frequently Asked Questions

Everything you need to know about your Critical Role gear.

When will my order ship?

Most orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.

What is your return policy for apparel?

We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Please ensure all original tags are attached.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my Critical Role hoodies and tees?

To preserve the print and fabric quality, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which size to order?

Each product page features a detailed size chart. We recommend measuring a favorite shirt from your closet and comparing it to our dimensions for the best fit.